SHIPPING & RETURNS

  • Always FREE Shipping on samples
  • FREE Shipping on ALL orders over US$75.
  • Free shipping only to 48 Contiguous United States.
  • Alaska, Hawaii and Canada do not qualify for free shipping. No shipping to other international destinations available at this time.
  • All orders are processed and shipped within 3-5 business days after they are placed
  • Standard 7-10 days shipping will be used. If needed sooner, you can choose Expedited shipping option at checkout.
  • There is zero sales tax (except in FLORIDA)
  • Hassle Free Returns

If you ordered too many tiles, or not 100% satisfied with your purchase, we are happy to accept returns within 90 days of your order.
If reason for return is alleged damage or shortage of any good supplied, written notice should be received by NovoTileStudio within 7 days from the date of receipt

Please read the following information carefully.

1. You must contact us by emailing to orders@novotilestudio.com. Returns will not be accepted without previous approval from our part.
Please include in your request the following information:

  • Your order number.
  • The amount of sheets (or square feet) of tile you are returning. 
  • The reason for your return
  • Pictures of damages if any

We will contact you within 2-3 business days of submitting your request.

2. In order for us to continue to be able to offer competitive prices, a 15% restocking fee will be assessed on all returns.

3. Customers are responsible to pay for return shipping and are free to choose any carrier they like.

4. The following items are final sale and can not be returned: samples and clearance items.

5. All returns must be in their original packaging and in the condition in which they were received. Credit will not be issued for any items returned to us broken. It is imperative that the returned boxes are packaged well as our products are extremely fragile.  VERY IMPORTANT

6. Already installed items CAN NOT be returned.

7. Once we receive your approved return, your refund will be processed within 7 business days.